Last updated: January 22, 2026
By using this website or placing an order with Spool & Skein, you agree to the following terms and conditions.
Eligibility
You must be 18 years or older to place an order. At this time, sales are limited to customers within the United States.
Orders and Acceptance
All orders are subject to availability and acceptance. Spool & Skein reserves the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or policy violations. If an order is canceled, a full refund will be issued.
Pricing and Product Information
Prices are listed in U.S. dollars and may change at any time. Handmade items may vary slightly in color, texture, or appearance. These variations are part of the handmade process and are not considered defects.
If an error occurs in pricing or product information, we reserve the right to cancel the order and issue a refund.
Custom Orders
Custom orders are made specifically for the customer and follow the terms outlined in our Shipping and Returns policies. Custom orders are final sale and not eligible for returns or refunds.
Shipping, Returns, and Refunds
Shipping timelines, delivery expectations, returns, and refunds are governed by our Shipping Policy and Return Policy, which are incorporated by reference into these terms.
Intellectual Property
All content on this website—including designs, photographs, text, and branding—is the property of Spool & Skein and may not be copied, reproduced, or used for commercial purposes without written permission.
Limitation of Liability
Spool & Skein is not responsible for indirect, incidental, or consequential damages. Our total liability for any claim related to a purchase will not exceed the amount paid for the item(s) purchased.
Circumstances Beyond Our Control
Spool & Skein is not responsible for delays or failure to fulfill orders due to events outside our reasonable control, including but not limited to severe weather, supply disruptions, or shipping carrier delays.
Governing Law
These terms are governed by the laws of the State of New York.
Contact
Questions regarding these terms may be directed to:
Email: [email protected]