Last updated: January 22, 2026
Spool & Skein respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how it is used, and how it is protected.
Information We Collect
When you place an order or contact us, we may collect the following information:
- Name
- Email address
- Shipping and billing address
- Phone Number
- Payment details (processed securely through third-party providers)
We do not collect more information than is necessary to fulfill your order or respond to inquiries.
How Your Information Is Used
Your information is used only to:
- Process and fulfill orders
- Provide order updates and customer support
- Communicate regarding your purchase
At this time, Spool & Skein does not send newsletters or marketing emails.
Payments and Third-Party Services
Payments are processed securely through Stripe and PayPal. Spool & Skein does not store or have access to your full payment details.
We use Big Cartel as our e-commerce platform. These services collect and process data according to their own privacy policies.
Social Media
Spool & Skein maintains a presence on Facebook and Instagram for promotions, updates, and behind-the-scenes content. Any interactions on those platforms are governed by their respective privacy policies.
Data Sharing
We do not sell, rent, or trade your personal information. Information is shared only with trusted services necessary to operate our business (such as payment processors and shipping carriers).
Data Retention
Order records are retained as required for business, tax, and legal purposes.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
Contact
For privacy-related questions, please contact:
Email: [email protected]